I Love My 5 Fingers

UPDATED - May 3, 2011 3:08pm

I sent Vibram an email with a link to this website about 4 hours ago.

Here's the email I just got back:

Hi Mark,

Thank you for your inquiry and your delightful website. We warranty all FiveFingers for 90 days after the date of purchase. You’re a bit outside of our warranty but we can replace your KSOs for you as a courtesy.

I’ve entered a new order on your behalf for a pair of men’s Black/Orange KSOs in size 42 to be shipped to:

MYHOUSE

Your replacement order number is ANUMBER. If you wish to check the status of your order, you can either respond to this e-mail or call our office and reference your order number.

I’ve also e-mailed you a pre-paid shipping label via UPS. Please use that label to return the defective shoes to our warehouse. Thank you!

Regards,
ANAWESOMEVIBRAMREP

Vibram USA Wins Customer Service!

Back in September 2010, I purchased my first pair of Vibram Five Fingers. (Order #112614)

And I loved them. I ran in them and walked in them. Heady times my friends, heady times

But now, just a few months later, my Five Fingers (that made me so happy), are starting to fall apart.

I love my Five Fingers and I tell everyone I know how much I love them.

But when I look down at those holes and burst seams, I look like this.

Please Vibram, won't you help me turn back into the jaunty fellow in the Chewbacca shirt I once was.

Thanks!

Mark Biek